Technology Cyber Security Initiatives

Mahanagar Gas Limited uses a five layer security in their system:

CGD : Mahanagar Gas Limited

• Layer 1-Firewall which includes Hardware, Monitoring and Update of policies,
• Layer 2- Network Intrusion Prevention System, which continually monitors an organization's computer networks for abnormal traffic patterns. Once the NIPS is installed in a network, it is used to create physical security zones. Signature Based detection, based on AI / Machine Learning and Protocol state analysis detection can also be done through NIPS, Analysis.
• Layer 3- Demilitarized zone for internet facing servers and Deep Security for sensitive servers
• Layer 4- e-Mail security which includes Advance Threat Protection for both in-coming and out-going mails and DMARC (Domain-based Message Authentication, Reporting & Conformance) Service.
• Layer 5- End Point
  1. Threat Intelligence Exchange(TIE): Verifies signature with global source and third party threat information
  2. Advance Threat Detection(ATD): On inspection if TIE is inconclusive of the nature its forwarded to ATD for its execution

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Technology Smart Meters

CGD : Indraprastha Gas Limited

IGL uses Smart Metering with 5 solutions like, Walk By/ Drive By Solution, Fixed Network solution, Point to Point Solution(GPRS/GSM), Optical Character Reader (OCR), Prepaid Meters (GPRS/GSM/LORA). RF technology can be two way communication or One way communication. In a two-way communication: radio signal is sent to an AMR meter's unique identification number, which wakes the MIU s’ transceiver to power-up and transmit its data. The meter transceiver and the reading transceiver both send and receive radio signals. In one-way communication mode there is continuous radio signal broadcasted. The meter interface unit transmits continuously and data is sent as per programmed time interval. Hand held device in one way communication can be a receiver only, and the meter interface unit works as a transmitter only. Data travels only from the meter interface unit to the hand held device.
Once the data is uploaded in the handheld unit meter reader can push the data on central server using GPRS via mobile app.

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Technology Digital Initiatives and IGL On the Go – Mobile Apps

CGD : Indraprastha Gas Limited

The digital initiatives of IGL include Implementation of SCADA. For Centralized Real time Monitoring & Control which ultimately leads to Better use of resources, Implementation of GSP (General Services Platform) : a management Dashboards & Advanced Analytics tool which provides Unified view of meter & operational data for real time analytics (Descriptive , diagnostic , predictive and prescriptive analytics), real time notification , visualization & reporting and Optimum Manpower and material planning for better performance. IGL has also done Mapping of all assets with real time status through GIS (Geographical Information System) for Mapping of gas network Steel pipe line , MDPE pipeline and all assets. Gas network coordinates readily available to share with Municipal cooperation so that to avoid 3rd party damages . GIS leads to better Pipeline integrity and Enhanced gas network safety. Following are the IGL Mobile Apps:

IGL CONNECT – PNG: The app provides Billing Information, Self Billing, Online Payment, Excavation Info, Chatbot Maitri –Lodging complaints

IGL SWP (Safety Work Permit): Work permit with location & photo capturing capacities. The App works only when the “Requester”, “Reviewer” & the “Issuer” are within a distance of 100 meters

IGL CONNECT – CNG: CNG Station location in map with Queue/waiting time

IGL Field Mobility: PNG projects RFC info updation with date, time, location & photo capturing.

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Technology Digital Interface to improve “Consumer Engagement”

CGD : Gujarat Gas Limited

Through the digital initiatives of GGL New Customer Registration can be done via Tablet or phone based App so, there is no office visit required by customer and At customer Defined time with Paperless Processing. Documents scanned and uploaded on app and Customer’s E-signature on Form over App Customer Self Service Mobile App (Android & iOS) and Portal for an easy Customer Registration on Mobile App Using either Customer ID or Meter No. It is an OTP Based Authentication. Multiple Accounts across customer segments can be linked into single User ID. Guest User Access – with Display Only and Limited Edit Authorizations.

Consumption History is also monitored through

• Realtime History available in Graphical Format for Current and Previous Financial Years
• Option to display in SCM as well as in Rupees Downloadable in Excel Format
• Meter Reading History and Upcoming Meter Reading Dates Reduces Customer Footprints at GGL Office Billing & Payments History is managed by
• Realtime History available for Current + Previous Financial Years
• Bill and Payment Receipt can be downloaded in PDF Format
• Reduces Customer Footprints at GGL Office

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